Shipping Policy

Shipping Information

WOW! Organica is committed to delivering fresh, high-quality organic products to your doorstep. Please review our shipping policy below to understand our delivery process, timelines, and conditions.

Delivery Areas

We currently ship our products across India, with primary focus on:

• Assam and North-Eastern states (express delivery available)
• Major metropolitan cities across India
• Rural areas accessible by standard courier services

For specific delivery availability in your area, please contact us before placing your order.

Shipping Methods and Timelines

Fresh Organic Produce

• Within Assam: 1-2 business days
• North-Eastern States: 2-4 business days
• Rest of India: 3-7 business days

Farming Equipment & Supplies

• Within Assam: 2-3 business days
• North-Eastern States: 4-6 business days
• Rest of India: 5-10 business days

Large Equipment (Soilless Farming Systems)

Delivery timelines vary based on installation requirements and location. Our team will coordinate directly with you for scheduling and installation support.

Shipping Charges

• Free Shipping: On orders above ₹1,000 within Assam
• Standard Shipping: ₹50-200 depending on location and weight
• Express Shipping: Available at additional cost for perishable items
• Large Equipment: Shipping and installation charges communicated separately

Exact shipping charges will be calculated at checkout based on your delivery location and order weight.

Order Processing

Orders are typically processed within:

• Fresh Produce: Same day if ordered before 12 PM, next day otherwise
• Other Products: 1-2 business days
• Custom Equipment: As per agreed timeline

You will receive a confirmation email with tracking information once your order has been shipped.

Packaging

We take special care in packaging our products:

• Fresh Produce: Eco-friendly, breathable packaging to maintain freshness
• Temperature-Sensitive Items: Insulated packaging with ice packs where necessary
• Equipment: Secure packaging to prevent damage during transit
• Sustainable Materials: We use recyclable and biodegradable materials wherever possible

Delivery Process

Upon delivery:

• Our courier partner will contact you before delivery
• Please ensure someone is available to receive the package
• Inspect the package for any visible damage before accepting
• For perishable items, refrigerate immediately upon receipt
• Sign the delivery receipt after inspection

Delays and Issues

While we strive for timely delivery, delays may occur due to:

• Weather conditions affecting transportation
• Natural calamities or unforeseen circumstances
• Remote location accessibility issues
• Courier service disruptions

We will keep you informed of any delays and work to resolve issues promptly.

Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 24 hours of delivery
• Provide photos of the damaged items and packaging
• We will arrange for replacement or refund as appropriate
• Keep all original packaging until the issue is resolved

International Shipping

Currently, we only ship within India. For international inquiries, particularly for farming equipment and consultation services, please contact us directly to discuss possibilities.

Contact for Shipping Queries

For any shipping-related questions or concerns: